Solution & Implementation Specialist APAC

  • Role: Customer Service
  • Commitment: Fulltime
The mission of this awesome tribe at MEDIAGENIX is to enable renowned public and commercial radio and TV stations, on-demand platforms, OTT streamers and telcos to bring content to the viewer with our broadcast management system called WHATS’ON.

In the MEDIAGENIX Bangkok office, you represent and support the customer so they can make optimal use of our broadcast management system WHATS’ON in the specific business environment of broadcasters, telecom operators and content providers.  Beyond support, you take initiative and ownership and you aim for qualitative results within the agreed time frames.

Your challenge

  • During an extensive onboarding program in our headquarters in Belgium, you are trained in the business concepts of television and the functionality of our WHATS’ON broadcast management system and you gradually become an expert in our solution.
  • You deal with all questions regarding the use of WHATS’ON and—after thorough examination—you propose a workaround or solution. You communicate with the customer, mainly through an issue tracking system (JIRA) or by telephone.
  • After testing new versions of WHATS’ON, you release them to the customers.  This comprises testing and writing release notes.
  • You translate the customer’s workflow into WHATS’ON (out-of-the-box/configuration) in order to get our customers operational as quickly as possible.
  • You train the customers’ key users and in some cases the end users.
  • You assure MEDIAGENIX’ internal first-line support. You are the main contact for our customers during the implementation.  You participate in the configuration and testing of WHATS’ON and you may provide on-site assistance during the go-live period.
  • You will be part of a team delivering projects for customers in APAC, while working closely with your colleagues in different regions and supported by experienced colleagues in our Bangkok office.  

Our wishlist

  • 5 years of relevant working experience: customer service, media and/or product software knowledge.
  • You have the proven ability to quickly and continuously learn new software, having technical skills is a benefit.
  • You are proficient in English, both spoken and written.  Speaking Tagalog or Mandarin is a big asset!
  • You live in Bangkok or you are willing to relocate.
  • You will travel, so flexibility is a prerequisite. Our customers are located all over APAC, your work may take you abroad for days or weeks.
  • You are good at analyzing, documenting and solving problems and you have an eye for detail.
  • You have excellent interpersonal and communication skills and you excel at teaching and training.
  • You have a can-do attitude, you are result-oriented, flexible, you can work autonomously, aiming for the win-win and going the extra mile when needed.
  • Juggling multiple projects and customers at the same time comes natural to you.

Our offer

  • We offer a competitive salary, including many benefits.
  • MEDIAGENIX cares for its employees and therefor offers a healthy work/life balance.
  • You grow = We grow! We assure the development of your talents and continuous coaching and support.
We are a human-centered employer, we speak up, dare, share and keep our promises made. Interested in joining the tribe?

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of this awesome tribe is to enable renowned media companies worldwide to bring content to the viewer in the most efficient and future-proof way.

Our customers include public and commercial radio and TV stations, on-demand platforms, OTT streamers, telcos and their service providers.  BBC, Discovery, Disney, Viacom, ... they all go for growth in this excitingly fast-paced media world.

To help them grow, we deliver innovative software solutions—on premise or web-based in the cloud—that optimise the life cycle of their content across channels and services. These modular solutions constitute the most advanced and efficient backbone for media operations, streamlining the content supply chain from acquisition over planning, scheduling and rights management to publication and beyond.
The state-of-the-art technologies we use, our agile development methodologies, the transparent way in which we collaborate as a team, and the inspiring co-creation with our customers have taken us to the top of tech vendors in the international media world. Join us on this magnificent journey.
 

Location

MEDIAGENIX

Bangkok Metropolitan Area