SERVICE WINDOWS
A Service Window is a period of time designated in advance by MEDIAGENIX, during which preventive maintenance that could cause disruption of service may be performed.
PATCH MANAGEMENT
Basic Patch Management is included with all MEDIAGENIX-Managed Systems and is performed during recurring Patch Windows using default patching procedures. It includes the proactive follow-up and automated installation (MEDIAGENIX’s patching client on the Server may be required) of released critical and security updates by MEDIAGENIX. By default, MEDIAGENIX’s Patch Windows occur weekly during night hours:
PATCH WINDOWS
| Region | Day | Time Zone | Offset | Local time of Patch Window |
|---|---|---|---|---|
| Europe | Thursday | CET during standard time CEST (DST) during summer time | UTC +1 UTC +2 |
From 23:00 to 01:00 |
| Americas | Thursday | EST during standard time EDT (DST) during summer time | UTC -5 UTC-4 |
From 02:00 to 04:00 |
| Asia-Pacific | Wednesday | SGT during standard time | UTC +8 | From 06:00 to 08:00 |