Our services for your success

At Mediagenix, we understand that our products are integral to your business success. That is why we deliver more than just leading functionality. We ensure you succeed by employing our standard workflows and blueprint-driven customer engagement models.

How we support your success

Cindy Leicester

Cindy Leicester

Project Manager
Portrait of Diego Fernández

Diego Fernández

Engineering Manager
Andy Ovcharuk

Andy Ovcharuk

Project Manager
Oussema Sleimi

Oussema Sleimi

Implementer
Laurien Bal

Laurien Bal

Software Engineer

Our commitment

 

  • Our Customer Success Managers act as your advocate throughout the transition and beyond. You will have someone by your side, overseeing the process at every step, guaranteeing a fast time to value, continuous value delivery, and ongoing satisfaction.
  • Our specialists design operational solutions that align with your business objectives and processes, ensuring optimal performance, efficiency, and value.
  • Our Support team is available to address any issues or concerns promptly, facilitating a smooth experience for you and your team.

Your journey

Customer success is not just a department; it is ingrained in everything we do. Every step of the way.

  • 01

    Capturing your voice

    We actively listen to your needs, challenges, and suggestions.

  • 02

    Connecting with your business

    We don’t just provide products; we build partnerships. Our team works closely with you to understand your business objectives.

  • 03

    Onboarding

    We kick off our partnership with an onboarding process, facilitating a smooth transition.

  • 04

    Implementing and integrating with minimal disruption

    Our dedicated team ensures minimal disruption to your operations. We integrate our products with your existing systems and workflows, streamlining processes and maximizing efficiency.

  • 05

    Providing great customer support and Cloud uptime

    We offer outstanding customer support to address any issues promptly, ensuring maximum productivity and Cloud uptime.

  • 06

    Continuous improvement

    Our commitment to your success does not end after implementation. We continuously strive for improvement, designing and refining solutions to meet evolving needs.

  • 07

    Sharing knowledge across customers

    We foster a community where customers can share and learn from each other’s experiences and insights. Through our close and extensive collaboration with a broad spectrum of media companies worldwide, we have gained valuable knowledge of industry best practices you can leverage for your benefit.

Our experience with Mediagenix has been nothing short of exceptional. Their team’s expertise and dedication to our success have truly made a difference.

Nick Kirk

Senior Project Manager

As part of our digital transformation strategy, we have started migrating off our 15-year-old bespoke VOD scheduling CMS capability to the Mediagenix on-demand product. Transformation on this scale isn’t easy. We’re re-engineering the way the business works and change management is so important to get this right.

Ramzan Mulji

Senior Manager

Mediagenix knows about the scheduling issues, how trials are inserted into the schedule, and what happens when programmes change. Being able to talk with people who know the business is a great advantage. You will never have that with suppliers of standard systems.

Morten Engberg Stensgaard

Media Planner

Mediagenix has a long track record of successfully powering content workflows for broadcast, satellite/cable-based channels, and streaming services.

Tony Huidor

Chief Technology and Product Officer

Jump on the release train to the cutting edge

With frequent intermediate releases, we want you to keep pace with the continuous advancements of our products.

  • Always cutting-edge functionality and features
  • Operations streamlined per industry standards and best practices
  • Minimized customization costs
  • No major upgrades with all their complexities

 

We provide transparent insights into how each version impacts your specific setup.

  • Clear release notes that outline the changes specific to your version
  • Demos that illustrate the modifications
  • Upfront visibility into the features expected in future releases

Insights

Get inspired

Explore all insights

03 Jun. 2024

Mediagenix: The story behind the unified brand

Mediagenix unifies all product brands under one name — Mediagenix, with a fresh logo and visual style – by Fabrice Maquignon, CEO

Mediagenix: The story behind the unified brand

29 May. 2024 – 31 May. 2024

BroadcastAsia 2024

A eye-opening journey through the content lifecycle. It will rock the way you connect the right content with the right audience. You will discover how to strategize, manage, and schedule your content in new, collaborative, and data-driven ways. The tools are stunning; the content returns are beyond expectations.

BroadcastAsia 2024

07 May. 2024

Beyond the Bottlenecks: Streamlining Strategic Planning

In this white paper, management consultant and L6S Black Belt Gijsbert Voorneveld explains how the Strategic Planning Process of media organizations can be improved using Lean Six Sigma.

Beyond the Bottlenecks: Streamlining Strategic Planning

07 May. 2024

Unleash the power of your content

Watch an illuminating content-strategy webinar and explore advanced business datasets and reporting tools across your content portfolio. It will unlock a wealth of new insights about your organization. Just the information you need to further optimize efficiencies and content lifecycles. A Mediagenix content-strategy webinar with Don Durand and Tim Waddingham.

Unleash the power of your content

30 Apr. 2024

Mediagenix scores big with four industry awards at NAB Show 

MEDIAGENIX clinched an impressive four awards at NAB Show 2024. Ratings Artist and FAST Scheduling Artist seized the Product of the Year Award and Best of Show Award in their respective categories. 

Mediagenix scores big with four industry awards at NAB Show 

21 Aug. 2023

How to make FAST faster, cheaper, and better

How to thrive in the crowded FAST lane? Views from experts in the field, rules for success, and practical pointers.

How to make FAST faster, cheaper, and better

Get in touch

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Our solutions

We offer a range of SaaS suites with a comprehensive choice of capability packs and extensions to perfectly match your requirements. Click on a solution to learn more.
  • Strategize

    Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.

  • Manage

    Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.

  • Engage

    Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.

Strategize

Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.

Manage

Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.

Engage

Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.