Mediagenix
Solutions
Services for customer success

Our services for your success

At Mediagenix, we understand that our products are integral to your business success. That is why we deliver more than just leading functionality. We ensure you succeed by employing our standard workflows and blueprint-driven customer engagement models.

How we support your success

Cindy Leicester

Project Manager

Diego Fernández

Engineering Manager

Andy Ovcharuk

Project Manager

Oussema Sleimi

Implementer

Laurien Bal

Software Engineer

Our commitment

Our Customer Success Managers act as your advocate throughout the transition and beyond. You will have someone by your side, overseeing the process at every step, guaranteeing a fast time to value, continuous value delivery, and ongoing satisfaction.
Our specialists design operational solutions that align with your business objectives and processes, ensuring optimal performance, efficiency, and value.
Our Support team is available to address any issues or concerns promptly, facilitating a smooth experience for you and your team.

Your journey

Customer success is not just a department; it is ingrained in everything we do. Every step of the way.

01

Capturing your voice

We actively listen to your needs, challenges, and suggestions.
02

Connecting with your business

We don’t just provide products; we build partnerships. Our team works closely with you to understand your business objectives.
03

Onboarding

We kick off our partnership with an onboarding process, facilitating a smooth transition.
04

Implementing and integrating with minimal disruption

Our dedicated team ensures minimal disruption to your operations. We integrate our products with your existing systems and workflows, streamlining processes and maximizing efficiency.
05

Providing great customer support and Cloud uptime

We offer outstanding customer support to address any issues promptly, ensuring maximum productivity and Cloud uptime.
06

Continuous improvement

Our commitment to your success does not end after implementation. We continuously strive for improvement, designing and refining solutions to meet evolving needs.
07

Sharing knowledge across customers

We foster a community where customers can share and learn from each other’s experiences and insights. Through our close and extensive collaboration with a broad spectrum of media companies worldwide, we have gained valuable knowledge of industry best practices you can leverage for your benefit.

Our experience with Mediagenix has been nothing short of exceptional. Their team’s expertise and dedication to our success have truly made a difference.

Nick Kirk

Senior Project Manager

As part of our digital transformation strategy, we have started migrating off our 15-year-old bespoke VOD scheduling CMS capability to the Mediagenix on-demand product. Transformation on this scale isn’t easy. We’re re-engineering the way the business works and change management is so important to get this right.

Ramzan Mulji

Senior Manager

Mediagenix knows about the scheduling issues, how trials are inserted into the schedule, and what happens when programmes change. Being able to talk with people who know the business is a great advantage. You will never have that with suppliers of standard systems.

Morten Engberg Stensgaard

Media Planner

Mediagenix has a long track record of successfully powering content workflows for broadcast, satellite/cable-based channels, and streaming services.

Tony Huidor

Chief Technology and Product Officer

Jump on the release train to the cutting edge

With frequent intermediate releases, we want you to keep pace with the continuous advancements of our products.

Always cutting-edge functionality and features
Operations streamlined per industry standards and best practices
Minimized customization costs
No major upgrades with all their complexities

We provide transparent insights into how each version impacts your specific setup.

Clear release notes that outline the changes specific to your version
Demos that illustrate the modifications
Upfront visibility into the features expected in future releases

13 Sep. 2024 – 16 Sep. 2024

IBC 2024

At IBC 2024 as not seen on TV: Smart content solutions to strategize, manage, and engage. They run so smoothly that they go unnoticed by the viewer.

17 Jul. 2024

Mediagenix at IBC: As not seen on TV

The well-oiled machinery behind viewer engagement.
At IBC booth 1.B47 (Hall 1), September 13-16: Mediagenix unveils how intelligence, collaboration, and automated orchestration behind the screens deliver perfect viewer experiences. The innovative Mediagenix solutions ensure unparalleled viewer engagement. And empower a distributed workforce to collaborate effortlessly, maximizing content ROI through operational efficiency and business agility.

26 Jun. 2024

Mediagenix Snowflake integration empowers customers with enhanced data access

We are excited to announce the launch of our new Snowflake integration. This cutting-edge integration is designed to enable customers to effortlessly pull data from our extensive platform ecosystem, significantly enhancing their data analysis and decision-making capabilities.

29 May. 2024 – 31 May. 2024

BroadcastAsia 2024

A eye-opening journey through the content lifecycle. It will rock the way you connect the right content with the right audience. You will discover how to strategize, manage, and schedule your content in new, collaborative, and data-driven ways. The tools are stunning; the content returns are beyond expectations.

07 May. 2024

Beyond the Bottlenecks: Streamlining Strategic Planning

In this white paper, management consultant and L6S Black Belt Gijsbert Voorneveld explains how the Strategic Planning Process of media organizations can be improved using Lean Six Sigma.

21 Aug. 2023

How to make FAST faster, cheaper, and better

How to thrive in the crowded FAST lane? Views from experts in the field, rules for success, and practical pointers.

Get in touch

Leave your professional e-mail address, and we will contact you.

Our solutions

We offer a range of SaaS suites with a comprehensive choice of capability packs and extensions to perfectly match your requirements. Click on a solution to learn more.

Strategize

Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.

Learn more
Manage

Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.

Learn more
Engage

Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.

Learn more