A Service Window is a period of time designated in advance by MEDIAGENIX, during which preventive maintenance that could cause disruption of service may be performed.
Basic Patch Management is included with all MEDIAGENIX-Managed Systems and is performed during recurring Patch Windows using default patching procedures. It includes the proactive follow-up and automated installation (MEDIAGENIX’s patching client on the Server may be required) of released critical and security updates by MEDIAGENIX. By default, MEDIAGENIX’s Patch Windows occur weekly during night hours:
|Region||Day||Time Zone||Offset||Local time of Patch Window|
|Europe||Thursday||CET during standard time CEST (DST) during summer time||UTC +1
|From 23:00 to 01:00|
|Americas||Thursday||EST during standard time EDT (DST) during summer time||UTC -5
|From 02:00 to 04:00|
|Asia-Pacific||Wednesday||SGT during standard time||UTC +8||From 06:00 to 08:00|