SERVICE WINDOWS

A Service Window is a period of time designated in advance by MEDIAGENIX, during which preventive maintenance that could cause disruption of service may be performed.

PATCH MANAGEMENT

Basic Patch Management is included with all MEDIAGENIX-Managed Systems and is performed during recurring Patch Windows using default patching procedures. It includes the proactive follow-up and automated installation (MEDIAGENIX’s patching client on the Server may be required) of released critical and security updates by MEDIAGENIX. By default, MEDIAGENIX’s Patch Windows occur weekly during night hours:

PATCH WINDOWS

Product Region Weekday Start time Maximum duration
Hive World Wednesday 23:00 CET (CEST) 2 hours
woncloud Europe Wednesday 23:00 CET (CEST) 2 hours
woncloud Americas Thursday 01:00 EST (EDT) 2 hours
woncloud Asia Wednesday 23:00 SGT 2 hours
woncloud Australia Wednesday 23:00 AEST (AEDT) 2 hours