Customer Support Professional
Bangkok Metropolitan Area
- Role: Customer Service
- Commitment: Fulltime
When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of MEDIAGENIX is to enable renowned media companies (e.g. BBS, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our broadcast management system.
To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions on premise or web-based in the cloud that optimize the life cycle of their content across channels and services.
MEDIAGENIX has been delivering state-of-the-art software for radio and television channels since 1992. Our integrated software suite WHATS’On has developed into the most advanced broadcast management solution, the backbone for broadcasters, on-demand service providers, and platform/telco operators.
Energized by the fast pace of the media landscape and inspired by our close and longstanding cooperation with our customers, we take pride in constantly developing, expanding and optimizing our product with the speed, efficiency and pleasure we also owe to our agile development techniques. This persistent effort to delight the customer pushes us to further strengthen our leadership in Europe and continue expanding into other continents.
Evolved from our craftsmanship in Agile software development, our Lean & Agile processes and approach are part of our DNA and enable us to rapidly introduce new techniques and services that secure our lead in the fast-paced media landscape.
New developments are a permanent part of our activities and we aim to keep our software building method and customer solutions as efficient and pleasant as possible.
- You are thé contact person for our customers (television stations). After an introductory phase during which we train you in the business concepts of the television world and the functionality of our WHATS’ON software, you deal with all questions about the use of our software and—after thorough examination—you register solutions for error messages.
- It is up to you to find a solution self-reliantly, of course not without the help of your colleagues’ expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
- Another aspect of your job consists in testing WHATS’ON software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting new functionality as well as the solutions for error messages you registered yourself.
- When you are ready for it, you will train customers in WHATS’ON, either in Belgium or abroad.
- We are not expecting you to be an information science specialist, but you do have a certificate of higher education.
- You are a good listener, proficient in analysing, documenting and solving problems.
- You love combining customer service activities with coordinating work and coaching colleagues.
- You have no qualms about travelling. Nor is it a problem for you to deal with a mix of different customers and projects, without losing track of the team's work.
- Information security is at the core of our business, so it is of paramount importance that you respect the specific security provisions related to the execution of your job.
- We expect you to communicate fluently in French and English. Knowledge of Dutch and information science is certainly in your favour.
- We offer a competitive salary, including many benefits.
- MEDIAGENIX cares for its employees and therefor offers a healthy work/life balance.
- You grow = We grow! We assure the development of your talents and continuous coaching and support.
- We are a human-centered employer, we speak up, dare, share and keep promises made. Interested in joining the tribe?
Excited? Us too! Take the next step by applying below and let us demonstrate the endless possibilities at MEDIAGENIX.
We're already looking forward to meeting you!
Bangkok Metropolitan Area