Customer Support Professional

Location

MEDIAGENIX
Bangkok Metropolitan Area

  • Role: Customer Service
  • Commitment: Fulltime
When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of MEDIAGENIX is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our broadcast management system.

To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions on premise or web-based in the cloud that optimize the life cycle of their content across channels and services.

We are looking for a skilled Customer Support Professional to join our tribe in Bangkok! Sounds exactly what you're looking for? Keep on reading!

Our challenge

  • You are thé contact person for our customers. After an introductory phase during which we train you in the business concepts of the television world and the functionality of our WHATS’ON software, you deal with all questions about the use of our software and you register solutions for error messages.
  • It is up to you to find a solution self-reliantly, of course with the help of your colleagues’ expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
  • Another aspect of your job consists in testing WHATS’ON software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting new functionality as well as the solutions for error messages you registered yourself.
  • When you are ready for it, you train customers in WHATS’ON.

Our wish list

  • We are not expecting you to be an information science specialist, but you do have a certificate of higher education.
  • You love combining customer service activities with coordinating work and coaching colleagues.
  • It is not a problem for you to deal with a mix of different customers and projects, without losing track of the team's work.
  • You are a good listener, proficient in analyzing, documenting and solving problems.
  • Information security is at the core of our business, so it is of paramount importance that you respect the specific security provisions related to the execution of your job.
  • To effectively interact with team members and stakeholders, good communication skills in English - both verbal and written - is required.

Our offer

  • We offer a competitive salary, including many benefits. A health insurance, provident fund, mobile phone subscription, a bonus and 20 days of holidays are part of your package!
  • MEDIAGENIX cares for its employees and therefore offers a healthy work/life balance. We offer great flexibility to organize your work.
  • We've got your back with an exceptional onboarding program. Picture this: numerous training courses with experts in their field, 1-1 mentoring, an onboarding program designed just for you, and continued support from your team. We assure the development of your talents. You grow = we grow!
Excited? So are we! Take the next step by applying below and let us demonstrate the endless possibilities at MEDIAGENIX.

We're already looking forward to meeting you!

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Location

MEDIAGENIX
Bangkok Metropolitan Area