Solution & Implementation Specialist APAC

  • Role: Customer Service
  • Commitment: Fulltime
The mission of this awesome tribe at MEDIAGENIX is to enable renowned public and commercial radio and TV stations, on-demand platforms, OTT streamers and telcos to bring content to the viewer with our broadcast management system called WHATS’ON.

In the MEDIAGENIX Bangkok office, you represent and support the customer so they can make optimal use of our broadcast management system WHATS’ON in the specific business environment of broadcasters, telecom operators and content providers.

Your Challenge

  • During an extensive onboarding program, you are trained in the business concepts of television and the functionality of our WHATS’ON broadcast management system and you gradually become an expert in our solution.
  • You deal with all questions regarding the use of WHATS’ON and—after thorough examination—you propose a workaround or solution. You communicate with the customer, mainly through an issue tracking system (JIRA).
  • After testing new versions of WHATS’ON, you release them to the customers.  This comprises testing and writing release notes.
  • You translate the customer’s workflow into WHATS’ON (out-of-the-box/configuration) in order to get our customers operational as quickly as possible.
  • You train the customers’ key users and in some cases the end users.
  • You assure MEDIAGENIX’ internal first-line support. You are the main contact for our customers during the implementation.  You participate in the configuration and testing of WHATS’ON and you may provide on-site assistance during the go-live period.
  • You will be part of a team delivering projects for customers in APAC, while working closely with your colleagues in different regions and supported by experienced colleagues in our Bangkok office. 

Our Wishlist

  • At least 2 years of relevant working experience in customer service, media and/or product software knowledge.
  • You have the proven ability to quickly and continuously learn new software, having technical skills is a benefit.
  • You are proficient in English, both spoken and written. Speaking Mandarin is a big asset!
  • You live in Bangkok or you are willing to relocate.
  • You will travel, so flexibility is a prerequisite. Our customers are located all over APAC, your work may take you abroad for days or weeks.
  • You are good at analyzing, documenting and solving problems and you have an eye for detail.
  • You have excellent interpersonal and communication skills and you excel at teaching and training.
  • You have a can-do attitude, you are result-oriented, flexible, you can work autonomously, aiming for the win-win and going the extra mile when needed.
  • Juggling multiple projects and customers at the same time comes natural to you.
  • Information security is at the core of our business, so it is of paramount importance that you respect the specific security provisions related to the execution of your job.

Our Offer

  • Working for MEDIAGENIX is about being proud of a software solution that is the worldwide reference in its field. It is above all about taking pride in the value you deliver to the customers, assisting them, and implementing and tuning our solution in sync with their rapidly evolving needs in this fast-paced environment.
  • Long-term employment
  • Occasion to travel to Belgium and later Europe or across the World
  • Working on cutting edge ICT Solutions in the appealing and exciting TV Broadcasting world
  • Working with open, communicative, high quality professionals in an excellent team where values and result matter
  • If you join us, you will soon discover that life at MEDIAGENIX pivots around learning and sharing, mutual trust and respect. At MEDIAGENIX you can bring your whole self to work and feel backed up by colleagues who are as passionate as you are about craftsmanship, personal growth and continuous improvement
  • State of the art IT Quality concepts are valued in the team and will boost your career. You will grow in responsibility for larger and more important clients and by coaching others.
  • You will be co-editor of user guides and training material. Gradually, you will also be invited to participate in giving user training onsite across the globe.
We are a human-centered employer, we speak up, dare, share and keep our promises made. Interested in joining the tribe?

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of this awesome tribe is to enable renowned media companies worldwide to bring content to the viewer in the most efficient and future-proof way.

Our customers include public and commercial radio and TV stations, on-demand platforms, OTT streamers, telcos and their service providers.  BBC, Discovery, Disney, Viacom, ... they all go for growth in this excitingly fast-paced media world.

To help them grow, we deliver innovative software solutions—on premise or web-based in the cloud—that optimise the life cycle of their content across channels and services. These modular solutions constitute the most advanced and efficient backbone for media operations, streamlining the content supply chain from acquisition over planning, scheduling and rights management to publication and beyond.

The state-of-the-art technologies we use, our agile development methodologies, the transparent way in which we collaborate as a team, and the inspiring co-creation with our customers have taken us to the top of tech vendors in the international media world. Join us on this magnificent journey.



Bangkok Metropolitan Area