Customer Support Professional

  • Role: Customer Service
  • Commitment: Fulltime
The mission of this awesome tribe at MEDIAGENIX is to enable renowned public and commercial radio and TV stations, on-demand platforms, OTT streamers and telcos to bring content to the viewer with our broadcast management system called WHATS’ON.

MEDIAGENIX has been delivering state-of-the-art software for radio and television channels since 1992. Our integrated software suite WHATS’On has developed into the most advanced broadcast management solution, the backbone for broadcasters, on-demand service providers, and platform/telco operators.
Energized by the fast pace of the media landscape and inspired by our close and longstanding cooperation with our customers, we take pride in constantly developing, expanding and optimizing our product with the speed, efficiency and pleasure we also owe to our agile development techniques. This persistent effort to delight the customer pushes us to further strengthen our leadership in Europe and continue expanding into other continents.
Evolved from our craftsmanship in Agile software development, our Lean & Agile processes and approach are part of our DNA and enable us to rapidly introduce new techniques and services that secure our lead in the fast-paced media landscape.
New developments are a permanent part of our activities and we aim to keep our software building method and customer solutions as efficient and pleasant as possible.

Your challenge

  • You are thé contact person for our customers (television stations). After an introductory phase during which we train you in the business concepts of the television world and the functionality of our WHATS’On software, you deal with all questions about the use of our software and—after thorough examination—you register solutions for error messages.
  • It is up to you to find a solution self-reliantly, of course not without the help of your colleagues’ expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
  • Another aspect of your job consists in testing WHATS’ON software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting new functionality as well as the solutions for error messages you registered yourself.
  • When you are ready for it, you will train customers in WHATS’ON, either in Belgium or abroad.

Our wishlist

  • We are not expecting you to be an information science specialist, but you do have a certificate of higher education.
  • You are a good listener, proficient in analysing, documenting and solving problems.
  • You love combining customer service activities with coordinating work and coaching colleagues.
  • You have no qualms about travelling. Nor is it a problem for you to deal with a mix of different customers and projects, without losing track of the team's work.
  • We expect you to communicate fluently in English. Knowledge of Dutch, French and information science is certainly in your favour.

Our offer

  • Intensive on-the-job training, permanent support and continuing education are provided.
  • You will work from Brussels, enjoying the flexibility you need. After a while you can also make use of our satellite offices near Ghent, Leuven and Mechelen some of the time.
  • As we also attach great importance to a sound work-life balance, you get extra days off, flexitime, and every opportunity to take part in recreational activities with colleagues, in-house or elsewhere.
  • We offer all our software support specialists a fair and diverse remuneration package with fringe benefits including luncheon vouchers, group and hospitalization insurance.

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of this awesome tribe is to enable renowned media companies worldwide to bring content to the viewer in the most efficient and future-proof way.

Our customers include public and commercial radio and TV stations, on-demand platforms, OTT streamers, telcos and their service providers.  BBC, Discovery, Disney, Viacom, ... they all go for growth in this excitingly fast-paced media world.

To help them grow, we deliver innovative software solutions—on premise or web-based in the cloud—that optimise the life cycle of their content across channels and services. These modular solutions constitute the most advanced and efficient backbone for media operations, streamlining the content supply chain from acquisition over planning, scheduling and rights management to publication and beyond.

The state-of-the-art technologies we use, our agile development methodologies, the transparent way in which we collaborate as a team, and the inspiring co-creation with our customers have taken us to the top of tech vendors in the international media world. Join us on this magnificent journey.
 

Location

MEDIAGENIX

Groot-Bijgaarden, Flemish Region, Belgium



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